Privacy Policy

Susisoup (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.susisoup.com

1. Information We Collect

Personal Information
We collect personal information when you make a purchase or sign up for our newsletter. This may include your name, email address, shipping address, and payment details.

Non-Personal Information
We may collect non-personal data such as your IP address, browser type, and device information using cookies and similar technologies.

2. How We Use Your Information

We use your data to:

Process and fulfill orders (legal basis: contract)
Communicate about your purchase (contract)
Send promotional emails if you’ve opted in (consent)

You can opt out of marketing emails at any time via the unsubscribe link.

3. Legal Basis for Processing (EU Customers)

For customers in the EU, we process personal data based on:

Contractual necessity – to complete your order
Consent – for email newsletters and cookies
Legitimate interest – for internal analytics and improving user experience

4. How We Protect Your Information

We use industry-standard security measures (e.g., encryption, HTTPS) to protect your data. However, no method is 100% secure.

5. Sharing Your Information

We only share your information with trusted third-party service providers (e.g., payment processors, shipping services) necessary to process and fulfill your order.

If these providers are outside the UK/EU, we ensure appropriate safeguards are in place for international data transfers.

6. Cookies

We use cookies to enhance your browsing experience and track usage. By using the site, you consent to cookies unless you disable them in your browser.

For EU users, a cookie banner appears on your first visit where you can accept or manage preferences.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data
Object to or restrict data processing
Withdraw consent at any time
Request a copy of your data (data portability)
Lodge a complaint with a supervisory authority

To exercise your rights, contact: admin@susisoup.com

8. Data Retention

We retain personal data only as long as necessary for order fulfillment, accounting, and legal obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “last updated” date.

10. Contact Us

For any questions about this policy or your data, please contact:
📧 admin@susisoup.com